Uncle Milton Ant Farms, Fascinations Antworks Habitats, Live Ants For Sale, Butterfly Pavilion

You will receive Free Replacement ants if you choose Express Saver or Priority mail AND a cold pack or heat pack.  If you do not choose this option we will not reship.  Customer is responsible for all reshipment fees.
PLEASE PAY ATTENTION WHEN OPENING UP YOUR KIT AND DO NOT THROW THE NEWSPAPER OUT  AS THE VIALS OF ANTS ARE IN THERE IF YOU ORDERED

Please remember the last 3 weeks before Christmas No guarantee is made on shipment time nor times in transit due to the high volume of orders received.  We suggest you order 3 weeks prior as it is first come first served.  Also please note an approx shipment date you pick is based off of availability as well.    Shipping service is just that a time in transit option NOT how fast we process an order.  Orders Typically on ship on Mondays and Tuesdays.

If paying by M.O. please place some barrier between the envelope and money order with a printout of your order.
•Please note most ant orders generally only ship Monday and Tuesday due to time in transit issues we like to minimize.  If there is a holiday on a Monday this would not ship until the following week

 •Due to weather conditions sometimes it is hard to get enough ants for shipments especially when it is extremely hot or rainy.  In this case it may take another week to collect enough to fill all orders.

Express and priority shipments are not how fast we get the item out the door but how fast in transit they move once leaving our facility. 

 Insurance claims must be taken up with the issuing authority. (USPS or Fed Ex etc)
• A 20%-45% non- refundable fee on any orders already shipped. No refund can be given on special ordered products.
• Returns are @ the option of our store and are subject to the 20%-45% depending on manufacturer restocking fee. Customer must pay for insurance and delivery confirmation back to us. Some items cannot be returned as these are directly shipped from one of our partners.
• $45 fee on all returned checks which may be sent to a collection agency.
• Every account insured against unauthorized transactions up to $100,000 if using paypal through paypal services. We do not charge your credit card but paypal a 3rd party owned by ebay  or Google does all of the credit card verification process.  They are our payment gateway who processes all credit card transactions.  They then in turn fwd the $ to our account. By agreeing to the terms you agree that you understand this.
• Shipping and handling is an estimate,  We will contact you if it is different and will not charge you until authorized.
• All orders are a request of product, goods, or services and Payment may be refunded or denied @ the discretion of our store
• Orders cannot be canceled once they have been shipped. Refused orders are subject to an automatic 40% - 60% restocking fee plus return shipping charges.

Product Returns and Price Matching
• Should you find it necessary to return a product to us, please contact us within 30 days of your original invoice date for a Return Authorization Number (RMA) prior to shipping the item back. Shipping and insurance fees are not refundable. Returned products must include all original boxes with original seal and paperwork to receive a refund or replacement. All returns must be properly packaged and insured to avoid damage. Please mark the RMA number clearly on the shipping label and shipping box. Please do not mark on the product box. Refunds cannot be issued for improperly packaged returned items. All RMA's are valid for 10 days. Any items returned without a RMA number will be refused. We are unable to accept for return any product received after the expiration of the RMA. RMA's cannot be extended or re-issued. We reserve the right to refuse any item.  The Mandatory Restocking fees will apply for all returns to cover box costs, packing materials, and man hours it takes to pack, inventory, and inspect these items. Any Drop shipped or special order items are not allowed to be returned/